1. Introduction

Welcome to The Langham, Chicago. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any reservations or using our site.

2. Reservations and Cancellations

Reservations made through our website are subject to availability and confirmation. Guests must provide valid payment details to secure a booking. Cancellation policies vary depending on the rate selected—please review the terms during the booking process. No-shows or late cancellations may incur a fee equivalent to one night’s stay or more.

3. Check-in / Check-out

Check-in time is from 3:00 PM and check-out is by 12:00 PM. Early check-in and late check-out requests are subject to availability and may incur additional charges.

4. Guest Conduct

Guests are expected to conduct themselves in a respectful and lawful manner. Any behavior that causes disturbance, damage, or harm to other guests, staff, or property may result in eviction without refund and liability for any incurred damages.

5. Payments and Charges

All rates are quoted in USD and include applicable taxes unless stated otherwise. The Langham, Chicago reserves the right to modify pricing without notice. A valid credit card is required at check-in for incidentals and security purposes.

6. Privacy Policy

Your privacy is important to us. Personal information collected during the reservation process is handled in accordance with our Privacy Policy. We do not sell or share your information with third parties without your consent.

7. Liability

The Langham, Chicago is not liable for any loss, damage, or injury sustained during your stay, except where required by law. Guests are encouraged to use in-room safes for valuables and ensure their belongings are secured.

8. Force Majeure

We shall not be held responsible for any failure or delay in performance resulting from events beyond our control, including natural disasters, government actions, pandemics, or other unforeseen events.

9. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Continued use of our services following any changes indicates acceptance of the new terms.

10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact our front desk or email us at [email protected].