1. Introduction
At The Langham, Chicago, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a reservation, or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal details such as your name, email address, phone number, and postal address
- Booking and transaction information
- Payment details (securely processed)
- Browser and device information (e.g., IP address, device type, operating system)
- Preferences and feedback provided through surveys or reviews
3. How We Use Your Information
We use your information to:
- Process reservations and payments
- Personalize your stay and enhance guest experience
- Respond to inquiries and provide customer support
- Improve our website and services
- Send promotional emails (if you opt in)
- Comply with legal requirements
4. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
- Trusted third-party service providers (e.g., payment processors, IT support) under confidentiality agreements
- Government or legal authorities if required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. Our website uses secure encryption (SSL) to ensure data safety during transmission.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time (e.g., opt out of marketing communications)
7. Cookies
Our website uses cookies to enhance user experience, track usage patterns, and deliver targeted content. You can adjust your browser settings to block or delete cookies if preferred.
8. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services indicates acceptance of the updated policy.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
Email: [email protected]
Phone: +1 (312) 923-9988